Useful information, Frequently asked questions, FAQ | adult-friendly hotel Eger

The rooms can be booked from 2:00 p.m. on the day of arrival. Earlier booking of the room is possible
upon prior arrangement, subject to availability, for which the hotel is entitled
to charge an additional fee.

Early room occupancy is possible by prior arrangement, subject to availability, for which the hotel is entitled to charge a surcharge. Please arrange this with the hotel reception!

On the day of departure, guests must vacate their room with their luggage and belongings by 10:00 AM and hand in the cards received at check-in at the reception.

On the day of departure, it is possible to extend the stay in the hotel room, subject to availability. The hotel is not obliged to guarantee late check-out upon request by the guest. If the hotel can provide this service, it may charge a surcharge to the guest's room bill.

Only guests registered at the reception may stay in the rooms of the Imola Hotel Platán. The guest is responsible for the behavior of visitors received in the communal areas, including compensation for any damage caused.

Dogs and other animals are not allowed in the hotel, except for assistance dogs with a harness and a distinctive tag, as well as service dogs.

The hotel is a non-smoking hotel. Accordingly, smoking and the use of any tobacco substitute products are prohibited in the closed rooms of the hotel (including guest rooms), in its public areas, and in the entire open area of ​​the hotel - except for the designated smoking areas.

By hanging the “Do not disturb! Do not disturb” warning sign on the outside handle of the room door, the guest firmly indicates that the hotel staff must not disturb him, knock or enter the room.

Rooms at Imola Hotel Platán are cleaned once a day, between 8:00 and 14:00.

Yes, according to the laundry list in the room wardrobe.

Yes, at Imola Hotel Platán, the consumption of products in the minibar is subject to a fee. The current price list can be found on the wardrobe.

Yes, our hotel rooms have a built-in room safe. The hotel specifically reminds its guests to place their valuables, cash, and securities in the room safe.

The rooms are equipped with ceiling heating and cooling, which are centrally controlled. If required, an individual adjustment of +/- 3 ℃ compared to the basic setting is possible, which can be set with the wall-mounted touch panel thermostat. The basic setting is 22 ℃ in heating mode, while 24 ℃ in cooling mode. The use of surface cooling and heating is provided as part of the service, but we ask that you close the doors and windows when using the device in order to save energy.

Breakfast is served as a buffet, meaning that guests serve themselves from the food and drink selections set up on the tables in the breakfast room. Breakfast is served from 7:00 a.m. to 10:00 a.m. The wait staff is only required to serve drinks not included in the breakfast served at the bar, the amount of which is charged to the room bill.

Dinner is served in a plate service format by the wait staff in the hotel's restaurant. If dinner is not included in the room rate, an additional charge will be charged to the guest's room bill. Dinner is served from 6:00 p.m. to 9:00 p.m.

The general dress code applies to guests in the hotel area.
In the hotel's catering units and during meals, it is expected to wear appropriate clothing for the occasion. Wearing bathrobes, slippers, and sweatpants is not recommended in the restaurant.
It is recommended to wear sportswear in the fitness room.

The wellness department is open from 8 am to 8 pm.

For massage services available in the hotel's medical department, you need to make an appointment in advance at the wellness reception. After the treatment, the staff will charge the price of the given service to your room bill.

In Eger, at the Imola Hotel Platán, the Romantic Spa suite has its own jacuzzi in the room.

In Eger, at the Imola Hotel Platán, the De Lux Corner suite has its own Finnish sauna in the room.